Return & Exchange Policy | Babajan.pk 🔄✨

1. Overview
At Babajan.pk, we want you to love what you ordered. If the size doesn’t fit or you received a product that doesn’t meet your expectations, we offer a hassle-free 14-day Return & Exchange policy from the date of delivery.

2. Automated Exchange Request (Account Menu)
We have simplified the exchange process through your personal dashboard:

• Log in to your Babajan.pk Account.
• Go to the “Orders” section in your account menu.
• Locate your delivered order and click the “Request Exchange” button.
• Select the new size or different product you wish to receive in exchange.
• Official Support: If the button is not visible, please email us at support@babajan.pk.

3. Free Pickup & Drop-off (LCS & TCS Partnership) 🚚
To ensure a smooth exchange, we have partnered with Pakistan’s leading couriers:

• Free Drop-off: You can drop off your exchange package at any authorized LCS or TCS courier center.
• Zero Charges: You will NOT be charged any shipping fees at the courier office for exchange shipments. Simply provide your Approved Exchange ID to the agent.

4. Conditions for Exchange
To qualify for an exchange, the item must fulfill the following:

• The product must be unworn, unwashed, and unused with all original tags attached.
• The item must be in its original brand packaging.
• Items like customized jewelry, intimate apparel, or opened fragrances are not eligible for exchange unless defective.

5. Processing Time
Once your return package reaches our warehouse and passes the quality inspection:

• Your new exchange item will be dispatched within 3 to 5 working days.
• You will receive a new tracking ID for your exchanged product via email.

6. Price Difference

• If the exchanged item is of a higher value, you will be required to pay the difference via Bank Transfer, JazzCash, or EasyPaisa.
• If the exchanged item is of a lower value, the balance will be refunded to your Babajan Wallet or original payment method.

7. Contact Customer Excellence 📧
For further assistance regarding your exchange, please reach out to our team:

• Official Support Email: support@babajan.pk